Questions and answers

Here you can read about the most common questions that our customers have. To get the fastest answer to your question we ask you first of all see if it is included here. Otherwise, please use the contact form above.

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How do I create an account?

You create your account when your order, when you proceed to checkout to display the options to create an account or login with an existing account you already have.

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Why can not I put my order?

Ca. 2% of our visitors use an old browser that does not want to view our site properly. Because of new security settings on the page you can shopping cart and shipping registration is not activated if you have an older browser.

We would recommend you to download a newer version of your browser. The most used are Mozilla Firefox, Google Chrome, Safari and Internet Explorer ninth

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What are the shipping costs?

Shipping costs from 111 SEK and sent to the nearest agent. The price varies depending on package weight and dimensions. If you wish to have the package delivered home please contact us for the price of shipping.

Large and / or heavy packages are downloaded directly into the store in Skärhamn. If you wish to have the package delivered so please contact us by email to get the price of shipping, e-mails can be sent to the e-mail address. order@batcentrum.se.

Orders over 600 SEK offered free shipping.

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Can I pick up my order at the store in Skärhamn?

Yes, it goes well. When you placed your order, so you can select the delivery method and the alternatives available * Collect in butik.Redan days after your order is placed, your goods to pick up in the store, on presentation of the printed order confirmation or identification.

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The item is out of stock in your online store, comes to the shop in Skärhamn well?

If an item is out in the shop so usually it also applies to the shop in Skärhamn. You can feel free to contact us by email regarding this and we will check that and get back to you.

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When will I receive my goods?

If you have ordered goods we have in stock, they get to show up within a day, 1-3 days, we usually say. In the case of an order to be as we indicate an approximate delivery time above the price of each product.

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My goods have not arrived?

If the delivery time has gone over their time, you are welcome to contact us and we will see what may have gone wrong.

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Can I complete my order with more goods in retrospect?

Have you already made a purchase but wish to add products, you're welcome to place a new order and contact us to subsequently combine them into a single order. This is to be done if the goods have not been sent, the goods have already been sent to get you to make a new order.

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What if the product is damaged?

Then we check every product carefully before packing it so this may be due to shipping damage. An injury must be reported to us as soon as it discovered later than 5 days after you received the goods. A complaint is most easily done by sending an email to the address reklamation@batcentrum.se. Here you can also attach pictures you have taken on the item and its fault. Obviously, we will replace your being with a new unharmed without any additional cost.

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Can I cancel / change my purchase?

You have 14 days right of all stock items. If you ordered an inventory to be so, you have 14 days to cancel your purchase from the time you received the goods. The only requirement for stock goods are that the goods come back in original condition. That that the product is not used or installed and returned unchanged in their original packaging, with assembly instructions etc. When ordering goods as you have 3 days right from the time you received an order confirmation from us.

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The purchase failed - how do I do?

A credit card purchase does not go through due to many different reasons. Have you checked that you used the correct password for your debit card? 3D Secure is a security solution for Internet payments which allows for the identification of the card the customer. Visa and MasterCard have developed security solution and name it "Verified by Visa" and "MasterCard SecureCode". Contact your bank if you have not received a password linked to your card. In other cases, simply technology fuss and then you get a message that it is a technical fault. We would recommend that you return the next day to complete your order.

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How do you treat my personal information?

All pages where you leave personal information in the purchase is 100% secure pages (encrypted transmission). When you place your order with us you state your personal data such as name, address, Social Security number and phone number. In connection with your registration and ordering you agree that we store and use your information in our business to fulfill our commitments to you. We also document communication that we have with you via e-mail, in order to provide the service that you expect from us.

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Carry you everywhere?

We ship everywhere in Sweden. Some larger items can only be retrieved in the shop in Skärhamn, this information is specified in the article.

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How do I update my profile?

After logging in to your account, you have the opportunity to change your information. Such as address, phone number and e-mail.

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How shipped the goods?

All packets sent by the company Ship Cheap and submitted to the agent closest to your residence.

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